Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants survive shipping?
We use custom-engineered, eco-friendly packaging that secures the plant and pot in place, minimizing movement and maintaining moisture levels during transit.
What is your return policy for live plants?
We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives damaged or in poor health, simply send us a photo within 30 days for a full refund or replacement.
Do the plants come with pots?
Most of our plants come in standard nursery pots. However, we offer a curated selection of decorative ceramic and terracotta pots that can be added to your order.
How long will it take for my order to arrive?
Orders are typically processed within 2-3 business days. Depending on your location, shipping usually takes 3-5 business days to ensure the plant spends minimal time in a box.
Do you provide care instructions for each plant?
Yes, every plant comes with a digital care guide tailored to its specific species, including light requirements, watering schedules, and pet-safety information.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a seamless one-click checkout experience.