Returns & Exchanges
At One Click Plants, we want your new greenery to thrive in its new home. If your plant arrives damaged or unhealthy, we offer a 30-day guarantee to ensure your space stays vibrant and stress-free.
Document the Issue
Take clear photos of the plant and its packaging within 48 hours of delivery to document any transit damage or health concerns.
Contact Support
Email our horticultural experts at [email protected] with your order number and the photos you captured.
Review Process
Our team will assess the health of your plant and provide care tips or approve a replacement or refund within 2 business days.
Resolution
Once approved, we will ship a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing